The built-in Messenger keeps all communication with your clients in one place. Fully connected to bookings, history, and service details. It works like a modern chat app, with added context specific to your services and appointments.
Accessing the Messenger
Step 1: Open Messages
Log in to your account.
From the left navigation menu (desktop) or hamburger menu (mobile), click Messages.
This opens the built-in Messenger, where all conversations with clients are managed.
Understanding Conversations and System Messages
Step 2: View Conversation Threads
Each conversation represents a direct message thread between you and a client.
Alongside normal messages, the system automatically inserts system messages.
What System Messages Include
Booking confirmations
Booking updates or changes
Cancellations and status updates
Each system message includes a direct link to the booking record, making it easy to access booking details instantly.
Viewing Booking History with a Client
Step 3: Open Booking History
In the top-right corner of the conversation, you’ll see Booking History with a number in parentheses.
This number shows how many bookings you’ve had with that client.
Click Booking History to open a side panel.
Step 4: Review Past Bookings
In the booking history panel, you can see:
All past bookings with that client
Dates and times
Service types
Delivery method (online or in person)
Click any booking to open the full booking record.
Using the Booking Record from Messenger
Step 5: Access Booking Details
From the booking record, you can:
View complete booking information
Edit the client contact details
Add internal notes about:
The booking
The client
Any relevant context or follow-ups
All notes are saved per booking and accessible directly from Messenger.
Joining Online Sessions from Messenger
Step 6: Join a Video Call
If a booking is delivered online:
The booking record shows the delivery method
If using Bookme's built-in video chat:
You’ll see a green icon and a Join Video Call link
Click Join Video Call to launch the session instantly with your client
No extra tools or links required.
Why the Built-In Messenger Matters
Centralizes client communication
Keeps bookings and messages connected
Provides instant access to booking history and notes
Makes joining online sessions fast and seamless
Everything you need to manage client conversations lives in one place.