Bookme’s built-in video chat lets you host online sessions without relying on third-party tools. Video calls are fully integrated with your bookings, notifications, and records—so you can join sessions instantly and stay organized before, during, and after each call.
Getting Notified About Video Bookings
When you receive a new booking for a service that uses Bookme’s built-in video chat:
You’re notified via email and/or SMS, and Bookme's built-in Messenger
The email notification includes the booking method
If the service uses Bookme's video chat, you’ll see a Join Video Call link
Clicking this link takes you directly into the video call.
Ways to Join a Video Call
You can join a video session from multiple places:
Option 1: From Email
Open the booking confirmation email
Click Join Video Call
You’ll be taken directly into the video call.
Option 2: From the Bookings Page
Click Bookings in the left-hand menu (desktop) or the hamburger menu (mobile)
View your list of bookings (filter by Upcoming or Past)
On the right side of video bookings list, click the Join Video Call with green camera icon
You can also click a booking to open the side panel and join from there.
Option 3: From the Booking Record
Open a booking from anywhere in the app: Bookings page, Messenger conversation, an email or SMS notification.
In the Method section, you’ll always see Join Video Call with green camera icon
Click the link to launch the session
Anywhere the booking record appears, the video link is available.
Joining the Video Chat
Once you click Join Video Call:
The video chat opens automatically in the correct room
Your browser will ask for permission to access:
Camera
Microphone
Select Allow to enable both (required for video chat)
You’ll then enter the session.
Video Chat Controls
During the call, you’ll see your video preview in the bottom-right corner and a toolbar centered at the bottom with five controls:
Microphone – Mute or unmute your audio
Camera – Turn your video on or off
Screen Share – Share a browser tab, window, or entire screen
Settings – Choose your camera, microphone, and audio output
End Call (Red Phone) – End the video session
Viewing Booking Details During a Call
While in the video chat:
Click Show Booking Details in the top-right corner
A side panel opens with:
Booking information
Booker contact details (with edit option)
My Notes section
Notes
Add private notes about the booking or client
Notes are saved to the booking record
Bookers cannot see these notes
Ending the Call and Rating Quality
When the session ends:
You’ll be asked to rate audio and video quality (1–5 stars)
Both you and the booker can submit ratings
You’ll then have two options:
Rejoin the session
Return to the dashboard
Summary
Join video calls from email, bookings, or booking records
No third-party tools required
Built-in controls for audio, video, screen sharing, and settings
Access booking details and add private notes during the call
Rate call quality after each session