Bookme automatically keeps both you and your clients informed before and after every booking. Notifications and reminders are sent at key moments to reduce no-shows, keep schedules aligned, and ensure everyone knows what’s happening.
Notifications When a Booking Is Created
Immediate Booking Notifications
When a client books your service:
Both you and your client are notified immediately
Notifications are sent via:
System messages in the built-in Messenger
Email
SMS (if enabled in your notification settings)
You can choose to receive notifications by email, SMS, or both.
Notifications for Booking Updates
Changes, Cancellations, and Reschedules
Any time a booking is updated:
Cancellation
Reschedule request
Confirmed reschedule
Both the service provider and the booker are notified through:
System messages in the built-in Messenger
Email notifications
SMS notifications (if enabled)
This ensures both parties stay in sync.
Reminder Notifications Before the Service
One-Hour Reminder
To help prevent missed appointments:
A reminder is sent one hour before the booking start time
Reminders are sent to both the service provider and the booker
How SMS Notifications Work for Bookers
Phone Number Prompt at Checkout
During booking confirmation, the booker is prompted to enter their mobile number
This step is optional, not required
If a phone number is provided:
The booker receives SMS notifications
SMS reminders are sent in addition to email notifications
If no phone number is entered, notifications are sent by email only.
SMS notification setup for providers is covered in a separate article.
Summary
Providers are notified instantly when a booking is created
Both parties receive updates for cancellations and reschedules
Both parties receive a one-hour reminder before the service
SMS reminders are sent if a phone number is provided
Notifications reduce no-shows and last-minute confusion